Executive Speaker • Customer Experience Leader • Facilitator
Erika Johnson
Experience is the new leadership skill
Erika Johnson helps leaders turn that skill into action, transforming strategy into experiences that drive real impact. With deep expertise in member experience, community, and organizational leadership at some of the world’s most recognized brands, she sees not just the plan, but how it is lived, felt, and amplified across teams and stakeholders.
Through her work, Erika partners with executives to shape experience in real time – through decisions, systems, and everyday leadership behaviors – creating alignment, momentum, and high-impact moments that inspire action and lasting results.
Known for her magnetic presence and sharp strategic thinking, Erika brings clarity to complexity, energy to teams, and focus to what matters most, helping leaders act boldly, align their people, and turn experience into a competitive advantage.
What Erika Delivers
Talks that inspire action and shift perspective
Facilitation that aligns teams and accelerates progress
Interviews & panel moderations that feel smart, connected, and human
What Erika Delivers
Talks that inspire action and shift perspective
Facilitation that aligns teams and accelerates progress
Interviews & panel moderations that feel smart, connected, and human
Signature Topics
Experience as a Leadership Skill
Leading in the Room
The Employee Experience Is The Work
Designing Experience
What People Say
“It was my favorite part of the day. You did a fantastic job at driving a meaningful conversation.”
-Chief Transformation & People Officer
“The way you asked [the questions]..revealed such incredible talent. I felt safe, seen, and engaged.”
-Head of Partnerships
“You..had outstanding energy and engagement on the stage.”